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We write a formal email when we want to be polite, or when we do not know the reader very well. A lot of work emails are formal. We write informal emails when we want to be friendly, or when we know the reader well. A lot of social emails are informal. Here are some examples of formal and informal messages:



Before you start writing an email, decide if you want to write a formal email or an informal one.

Layout and punctuation

Starting an email: We normally write a comma after the opening phrase. We start a new line after the name of the person we’re writing to.

Finishing an email: We normally write a comma after the closing phrase. We start a new line to write our name at the end.



Phrases for starting and finishing

Here are some phrases which we use for starting and finishing emails. We use these in formal and informal emails:



You also need to know which phrases to use only in a formal email or an informal one:



2. Ответьте на вопросы

1)Which phrases are an appropriate way to 2)Which phrases are an appropriate way to end a formal email? (Three are not.) end an informal email? (Three are not.)

Yours truly, Regards,

With best regards, Cheers,

For your information Hi again,

Yours sincerely, Rgds,

For Attention Of: Bye for now,

Best wishes, ^CC

To Whom It May Concern: With best wishes,

See you soon,

Yours faithfully How are you?

With many thanks and best wishes,

3.Вставьте в электронные письма следующие предложения:

a)I look forward to meeting you

b)We look forward to working with you

3. 
   I look forward to receiving your application
   
4. 
   I look forward to hearing from you soon
   

1)Dear Mr Cruz,

Please find enclosed an application form for the post of Teacher of History. ____ for this job. The deadline is March 24.

Yours sincerely,

J Ko, School Administrator 2) Hello Hiroshi,

I can phone you on Thursday at 10:30 am. Can you let me know if that is convenient, please?

_____.

Regards, Jack

3. 
   Dear Mrs Kapusta, I am writing to confirm our appointment in my office on Tuesday January 28.
   

Please report to Reception when you arrive, and they will direct you to my office. I hope you have a safe journey here, and ____ on Tuesday.

With best wishes, Tony Donizetti

3. 
   Dear Jackie,
   

Congratulations on getting the job. My team in the International Office and I would like to welcome you to Bakewell University. I am sure you will enjoy your new role. _____ .

Best wishes,

Ewa

Ewa Jones – Director, International Office – Bakewell University

4.Поставьте слова в правильном порядке

1. 
   to you. look forward I meeting
   
2. 
   hearing we look you. Forward to from
   

c)speaking to look soon. forward you I

d)on to you look forward We Saturday. Seeing

e)reply possible. you receiving forward I to look as soon as

УРОК 32 LESSON 32

Business English. Resume

1.Просмотрите пример резюме, сделайте схему «Структура резюме»

2.Выпишите полезные фразы и переведите

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Sample of resume

Maria Jones

Digital Marketing Specialist

Profile

I have five years' experience in various digital marketing roles. I have a proven ability to create successful marketing campaigns in line with brand identity and values. I am a strong collaborator with outstanding communication skills, and have comprehensive experience of using my specialist knowledge and expertise in analytics for a wide variety of marketing initiatives.

Employment History

June 2017 – present

Digital Marketing Specialist for Zinco, a global insurance start-up

• 
  My role involves working to tight deadlines to design, create and launch marketing campaigns via social media.
  
• 
  I have developed advanced knowledge of a range of social media platforms and digital marketing tools.
  
• 
  I specialise in driving successful campaigns and excel in analysing their impact.
  
• 
  I have experience launching digital billboards in places such as train stations and shopping centres.
  

Sept 2016 – June 2017

Creative break from employment to travel and blog

• 
  I travelled through 12 countries, met several professional bloggers and started my own travel blog.
  
• 
  I built up a community of followers and started to monetise my blog through sponsored posts.
  

May 2014 – Aug 2016

Digital Marketing Assistant, Krunch Ltd

• 
  Responsibility for overall social media strategy and regular posting on key channels.
  
• 
  I played a key role in numerous campaigns to boost engagement with our brand.
  
• 
  I also supported three product launches.
  

Education

2014 Diploma in Digital Marketing, Leeds Beckett University, UK

2012 A-levels (Psychology, English, Art & Design), Leeds City College, UK

Skills and Interests

Competent WordPress developer

Skilled in Adobe InDesign and Adobe Illustrator

Advanced Spanish (C1)

Intermediate German (B1)

Photography Travel

References

Available on request

3.Прочитайте советы о том как правильно написать резюме, выпишите понравившиеся в тетрадь

Tips

• 
  Start with a short profile to show who you are and what you offer.
  
• 
  List your employment history, starting with the present.
  
• 
  Explain any gaps, for example time spent travelling or having children.
  
• 
  Use bullet points for your main responsibilities and experience in each role. Choose the aspects of your previous jobs that are most relevant to the new job you are applying for.
  
• 
  Then give your educational background. List the relevant qualifications that you have, starting with the most recent. Include the title of your qualification, where you studied and the date you successfully completed it.
  
• 
  Consider putting Education above Employment if you don't have a lot of work experience yet.
  
• 
  List other experience or interests you may have if they are relevant to the job.
  
• 
  If you have someone who could support your application, add their contact details or say References available on request at the end.
  

4.Найдите верные/неверные высказывания

1. 
   It is a good idea to start with a short summary about you.
   
2. 
   You should write your work history in order, with your most recent job at the end.
   
3. 
   You should list all your responsibilities in detail.
   
4. 
   You should give the full title of your qualifications, with the date you passed each one and the organizations that awarded them to you.
   
5. 
   It is a good idea to include hobbies if they are relevant to the job.
   
6. 
   Include references to support your application if you can.
   

5.Составьте резюме

УРОК 33 LESSON 33

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Business English. Application 1.Найдите определение «Cover letter», прочтите группе, выберите одно определение и выпишите в тетрадь

2.Прочтите советы для написания сопроводительного письма и запишите понравившиеся



3.Соотнесите слова с их значением: veterinary, sole, hands-on, to reinforce, invaluable, expertise, a sanctuary, an insight

a)a clear, deep understanding of a difficult problem or situation

b)extremely useful

c)to make stronger

d)practical, that involves doing rather than just reading or learning about something e)not shared with anyone else

f)high level of knowledge or skill

g)a safe place where animals can be protected

h)connected with taking care of the health of animals

4.Прочтите пример сопроводительного письма. В английском его называют application

letter или cover letter

Sample of cover letter



5.Выполните упражнения True/False/Not given

1. 
   Emily was told about the work placement by a friend.
   
2. 
   Emily will study veterinary science at university if she passes all her A levels.
   

c)Emily has worked with wild animals

4. 
   Emily has worked on her uncle’s farm at different times of the year.
   
5. 
   Students who apply to study veterinary science at university are expected to do work experience before starting the course.
   
6. 
   Emily is clear about the type of career she wants to have.
   

6.Заполните пропуски следущими предлогами: with, to(3), at(2), from, of, in(5), on, into, for

1. 
   I am writing __ you with regard __ the voluntary work placement.
   

Конец формы

Начало формы

2. 
   I am planning __doing a degree__ veterinary science __university.
   
3. 
   As you will see ___my CV, I have always shown an interest __working __animals.
   
4. 
   __this position I was responsible __taking care __ the dogs’ daily needs.
   
5. 
   Undertaking a degree__ veterinary science confirms my interest__ and commitment__ the field.
   
6. 
   Working __your animal sanctuary will provide an invaluable insight__ working with animals.
   

6.Вставьте слова в скобках в правильную форму

1. 
   There are several online for a variety of work placements. (advertise)
   
2. 
   She’s always known that she wants to work as a after university. (science)
   

3.He has an offer from medical school, which means he’s definitely got a place, whatever his exam results. (condition)

4. 
   Learning music is interesting, but it’s to what I want to do at university.
   

(relevant)

4. 
   At the animal sanctuary I had sole for looking after the birds. (responsible)
   
5. 
   She spends time helping out on her uncle’s farm. (regular)
   
6. 
   My time helping out at the animal sanctuary my decision to become a vet.
   

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(reinforcement)

4. 
   Hands-on experience provides an
   
5. 
   It was a unique opportunity to acquire new skills and . (expert) 10. My previous employers would be willing to provide to support my
   

application. (refer)

7.Выберите что необходимо включать в сопроводительное письмо

-Which job you are applying for and how you found out about the vacancy

-Brief biographical details

-Your experience and personal qualities related to the job

-Your negative personal qualities

-Your motivation for applying

-Why you left your previous job

-Your salary expectations

-A complete list of your exam results and qualifications

-What you can offer the company if they give you the job

-What other documents you are attaching or enclosing with the letter

8.Напишите сопроводительное письмо

УРОК 33 LESSON 33

Business English. Interview

1.Соотнесите аббревиатуры и из значения: B2C, B2B, HR, L&D

1. 
   learning and development
   
2. 
   human resources
   
3. 
   business to business
   
4. 
   business to customer
   

2.Прочтите диалог «Собеседование», выпишите новые слова и фразы и переведите

Interviewer: Hello, Maria. Thanks for coming in for the interview.

Maria: It's my pleasure. Thanks for inviting me.

Interviewer: Well, as you know, the company has been expanding and we have an opening in our HR department. We're creating a new role for someone to lead our training and development within the company.

Maria: Yes, I very much think that my skills and experience are a good fit for what you're looking for.

Interviewer: That sounds great. So, your CV looks strong, though it would be good if you could give us an overview, in your own words, of what you've been doing over the past four years or so. Maria: Well, in my first job, four years ago, I was working for a small HR services provider which offered HR services, including L&D, to corporate clients.

Interviewer: OK, so it was only B2B?

Maria: Yes, we only offered services to other companies, not B2C.

Interviewer: Right, and it says here you then left that company about three years ago.

Maria: Yes, that's right. I was looking for a little more stability and also to be part of a larger organisation. So I joined a company with around one hundred staff and a small HR team. As there are only a few of us, we each deal with a range of HR topics. In addition to payroll, one of the areas I was responsible for was learning and development. Interviewer: I see. And, so why do you want to change jobs now?

Maria: Well, I very much like the L&D side of my role and I've always had particularly good feedback for my work in this area. I believe I excel in that field. So, I'm looking to specialise, and as your company has around 2,000 people, right …?

Interviewer: Yes, that's right.

Maria: Well, an organisation of this size would give me the scope to specialise in L&D. I'm also a big follower of your brand and feel fully aligned with your image and values. Interviewer: Well, that all sounds good. And I can see you have an L&D qualification.

Maria: Yes, I got a diploma two years ago. I am also currently working on a further diploma in psychology, with a specific focus on learning and performance management.

Interviewer: Very good. Well, it looks like you have the qualifications and experience we're looking for. What do you think will be the main challenges of coming to a much larger company? Maria: I can see that it might be perceived as a weakness to not have experience in an organisation of this size, though I see that it could also be a benefit. I won't be bringing too many preconceived and possibly inflexible ideas with me to the role.

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Interviewer: Yes, that would be a good thing.

Maria: Also, I'm used to taking a very personal approach to employee development. I realise that such an approach with 2,000 staff members will have to happen in a different way, but I bring many ideas with me that can be replicated on a larger scale.

Interviewer: I see what you mean. Right, so, do you have any questions for me?

Maria: Um, I think we've covered many of the areas I had wanted to address. I have two quick questions though.

Interviewer: Go on.

Maria: Who would I mostly work with on a daily basis?

Interviewer: Well, there's the HR manager who you would report to. And then the HR team, which currently has six people in it. There's usually an intern or two who you can get some support from also.

Maria: OK. Thanks. That's all really clear. And my other question is how performance in this role will be measured. What does success look like?

Interviewer: That's a good question. As you know, we have a performance management system in place, and from that we have identified some learning and development needs within the organisation. But we haven't devised a strategy. Your role would be to devise and then successfully implement this strategy.

Maria: Thank you. That sounds interesting.

Interviewer: Great. So, thanks again for coming in today. We'll be discussing all candidates next week and then I'll get back to you by the end of next week to let you know the outcome.

Maria: Thank you for your time. I'd welcome the opportunity to continue discussing this role with you.

3.Решите тест

1)Four years ago, Maria worked for a small HR services provider ... a)in the B2B sector.

b)in the B2C sector.

c)in both B2B and B2C sectors. 2) Maria has been in her current job ... a)for four years.

b)for three years.

c)for one year.

3) Maria's current role is focused ...

a)only on learning and development.

b)on a number of HR topics.

c)only on payroll and she wants to do L&D. 4) Maria ...

a)did a diploma in L&D two years ago.

b)is doing a diploma in psychology at the moment.

c)Both options are true. 5) Maria will need to ...

a)identify and devise an L&D strategy.

b)devise and implement an L&D strategy.

c)implement an L&D strategy that has already been devised.

6) Maria ...

a)will hear back from them next week.

b)has been invited to a second interview next week.

c)needs to call them next week to find out the next steps.

4.Вставьте пропущенные слова: personal, replicated, aligned, responsible, measured, good fit, stability, report

1. 
   Maria feels her skills and experience are a ___ for the company.
   
2. 
   Maria changed jobs because she was looking for more ___.
   
3. 
   She was ___ for learning and development.
   
4. 
   She feels ___ with the company's brand and values.
   
5. 
   She's used to taking a ___ approach to L&D.
   
6. 
   Her ideas can be ___ on a larger scale.
   
7. 
   She would ___ to the HR manager.
   
8. 
   Performance will be ___ in different ways.
   

УРОК 33 LESSON 33

Business English.

1)Выберите подходящее слово

1 There is always a lot of ____ to attend to on a Monday morning.

A letters B correspondence C communications D information 2 Please leave a message on the answer phone if you need to contact us___ office hours.

A outside B over C through D against

3 The annual general meeting was ____ in the conference centre.

A conducted B provided C run D held

4 One of the ____ advantages of writing over talking to someone face-to-face is that you can take your time.

A remaining B related C relative D relevant

5 Make sure that the addressee’s job ___ is correct. A title B description C name D type 6 A well laid out letter always gives a good ___.

A idea B reaction C impression D effect

7 If you are ___ in attending, please let me know as soon as possible.

A concerned B pleased C sure D interested 8 You must ___ your application by the end of the week.

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