Module 3
GLOSSARY

WRITING IN BUSINESS COMMUNICATION
Part 1. Instant messaging at work

Part 2. Email communication at work

Part 1. Instant messaging at work
	AFAIK (As far as I know)	When you know something but aren’t completely sure	Насколько я знаю
	ASAP (As soon as possible)	To indicate that things need to be done really quickly	Как можно скорее
	BFN (Bye for now)	Say goodbye to people you expect to see or speak to soon	Пока, до скорого
	BRB (Be right back)	To inform that you need a minute before you join the talk again	Сейчас вернусь
	BTW (By the way)	To indicate that you are going to give some new information unrelated to the current discussion	Кстати
	FYI (For your information)	This phrase introduces some new information, that maybe others need to know	К твоему сведению
	IMHO (In my humble opinion)	This phrase helps to express your personal views or your polite disagreement	По моему скромному мнению
	TTYL (Talk to you later)	This phrase expresses that you want to get back to the person in the near future	Поговорим с тобой позже
	TY (Thank you)	You use this phrase to indicate that you appreciate something	Спасибо
	Cya (See you)	A way of saying goodbye and showing hope for the next meeting	Увидимся
	L8r (Later)	In the near future	Позже
	B4 (Before)	Earlier than something happens	До какого-то момента
	2morro (Tomorrow)	The day after today	Завтра
	LOL (Laughing out loud)	This phrase indicates that something is really funny	Смеюсь в голос
	OIC (Oh, I see)	This phrase shows your understanding of something	Понятно
	ROTFL (Roll on the floor laughing)	This phrase indicates that something is absolutely hilarious	Катаюсь по полу от смеха
	Pls\Plz (Please)	This phrase indicates a polite way of asking	Пожалуйста
	Thx (Thanks)	A phrase of appreciation	Спасибо
	K (OK)	This phrase shows that you understand or agree with something	Хорошо
	M8 (Mate)	Friend	Друг
	JK (Just kidding)	This phrase shows that something you have said before is a joke	Шутка, шучу
	TIA (Thanks in advance)	A phrase of appreciation for something that hasn’t happened yet	Заранее благодарю
	TYVM (Thank you very much)	A phrase of utmost appreciation	Спасибо большое
	UR (You are)	A personal pronoun with the appropriate form of the verb to be	Ты
	YW (You are welcome)	This phrase is used as an answer for thank you and indicates that it was a pleasure	Пожалуйста (не за что)
	GTG (Got to go)	This phrase shows that you have to do something else now and probably leave	Мне нужно идти
	Rgds (Regards)	A way of ending a letter, showing your respect for the recipient	С уважением

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Part 2. Email communication at work
	Complain (v)	To identify that you are not happy about something	Жаловаться
	In advance	When you do something before the important event to have more time on hands	Заранее
	Invoice (v)	To send a document with a list of goods \ services and their prices to pay for	Выставить счет
	Propose (v)	To suggest something	Предлагать
	Allow (v)	To let someone do something	Позволять, разрешать
	Arrange (v)	To plan something usually with someone	Организовывать, договариваться
	Attach (v)	To send a file with a letter	Прикреплять (документ)
	Attend (v)	To be present at a meeting or at an event	Посещать, присутствовать где-то
	Receive (v)	To get something	Получать
	Appreciate (v)	To be very thankful for something	Ценить, быть благодарным
	Appear (v)	To seem	Казаться
	Be aware of (v)	To know a discussed piece of information	Быть в курсе чего-то
	Confirm (v)	To tell someone, that what was arranged is going to happen	Подтвердить что-то
	Do a search (v)	To spend some time looking for some information	Проводить исследование
	Hesitate (v)	To do something slowly because you worry or are afraid of it	Колебаться, медлить
	Apologize (v)	To say “sorry”	Извиняться
	Book (v)	To reserve a place or a service to use for some time in the future	Бронировать, заказывать заранее
	Decide (v)	To get an idea of what you are going to do about something	Принять решение
	Confuse (v)	To make a wrong decision	Перепутать что-то
	Do someone a favour (v)	To kindly help someone	Оказывать кому-то услугу
	Expand (v)	To grow, to become larger	Расширяться, развиваться
	Look for (v)	To search	Искать
	Look forward to (v) (followed by v-ing)	To be excited about something that is going to happen, to wait for it	С нетерпением чего-то ждать
	Overcharge (v)	To take more money (than the real price) from someone for a product or a service	Взымать неправильную завышенную цену
	Provide (v)	To give something	Предоставлять что-то
	Represent (v)	To speak or act on behalf of another person or organization	Быть представителем чего-то или кого-то
	Sign (v)	To write your name in a document, showing you agree with it	Подписывать

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